Welcome to Mertra. These Terms of Service outline the rules and regulations for using our website and purchasing products from our store. By accessing or shopping from Mertra, you agree to the terms and conditions stated below.

1. General Information

This website is operated by Mertra. Throughout the site, the terms “we”, “us”, and “our” refer to Mertra. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

You must be at least the age of majority in your country or state to use our website or make a purchase.
You agree not to use our products for any illegal or unauthorized purpose. Any breach of these Terms may result in termination of your access to the Service.

3. Product Availability & Pricing

All products are subject to availability.
We reserve the right to modify or discontinue any item without prior notice. Prices for our products are subject to change at any time.

If an item you ordered is out of stock or oversold, we may cancel the order and issue a full refund.

4. Order Processing & Shipping

Orders are typically shipped within 2–10 business days after purchase.
We offer worldwide shipping at a flat rate of £10.
Delivery times may vary depending on your location.

We are not responsible for any lost, stolen, or undelivered packages. If your tracking shows as “delivered” but you haven’t received it, please contact the carrier directly to open an investigation.

For assistance, reach out to support@mertraxumbro.com.

5. Returns & Refunds

We accept returns within 14 days of receiving your order, if the item is faulty or damaged.
Returned items must be in original condition, unused, and with tags attached.
We do not accept size swaps, exchanges, or returns on sold-out products.

Shipping costs are non-refundable, and customers are responsible for return shipping fees.
Full details are available in our [Return & Refund Policy].

6. Payment & Billing

All transactions are processed securely through trusted payment gateways.
You agree to provide accurate billing and shipping details.
We reserve the right to cancel any order if fraudulent or suspicious activity is detected.

7. Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of Mertra and is protected by copyright laws. You may not reproduce or use any content without prior written permission.

8. Limitation of Liability

Mertra is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
We make no guarantees regarding product performance, durability, or suitability for a particular purpose.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:
📧 support@mertraxumbro.com