At Mertra, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (https://mertraxumbro.com/).

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience. This may include:

  • Personal details: Name, email address, phone number, and shipping address.
  • Payment information: Processed securely through trusted payment gateways — we do not store your full card details.
  • Order details: Products purchased, order number, and transaction history.
  • Technical data: IP address, browser type, device information, and cookies for analytics and security.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Communicate with you regarding your purchases, updates, and promotions.
  • Improve our website, services, and product offerings.
  • Prevent fraud and ensure secure transactions.
  • Comply with legal obligations and business regulations.

3. Protecting Your Data

Your security is important to us. We use SSL encryption and secure payment systems to protect your personal information.
Only authorized personnel have access to customer data, and all transactions are handled through verified payment partners such as PayPal, Stripe, and Mollie Payments.

4. Cookies

We use cookies to enhance your browsing experience and analyze website performance.
Cookies help us:

  • Remember your preferences and items in your cart.
  • Personalize your shopping experience.
  • Improve marketing and advertising performance.

You can disable cookies through your browser settings, but some parts of the website may not function properly without them.

5. Third-Party Services

We may share limited information with third-party partners who help us operate our business — such as payment processors, shipping carriers, and analytics providers.
These partners only receive data necessary to perform their functions and are obligated to keep it confidential.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications at any time.
  • Request details of the personal data we hold about you.

To exercise these rights, contact us at support@mertraxumbro.com.

7. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal requirements, or resolve disputes. Once data is no longer needed, it is securely deleted.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page with the updated effective date.

9. Contact Us

For any questions or privacy-related concerns, please contact us:
📧 support@mertraxumbro.com
🌐 https://mertraxumbro.com/